The Grady Hotel

We had an issue at check in when it was realized that they had given our room away on accident to a different person, however, they quickly fixed the situation, upgraded us, and then escorted us to our new room to ensure we could get in and that it met our expectations. When the weather prohibited us from leaving on our scheduled departure date, The Grady staff were very accommodating and helped us to secure an additional night's stay.

Our stay at the Grady was exceptional. The location on Main Street was within walking distance to so many great restaurants and distillery venues. The staff was beyond amazing. Timothy went above and beyond all expectations. Regina and Marcola were always available and helpful. Even with the hiccup in our first room due to a lock software malfunction, the staff made sure that we were well satisfied. The view from our riverfront room was amazing. The room was extremely comfortable we had everything we needed including a steamer. The Wild Swann, located on site, had a great menu and even better bar. Dom made us fantastic drinks and is extremely knowledgeable about the area and local libations. Fresh coffee in the lobby each morning and wine in the afternoon was a real treat.

The hotel is beautiful, the room was amazing and modern. The bathroom is gorgeous, and had all the amenities necessary. Great water pressure and quick hot water. They have blackout curtains which was also a plus! The bed is insanely comfortable, and I wanted to take those pillows home! It was like sleeping on marshmallows.

Location was fantastic. Staff were extremely helpful and kind. There is no quiet space for working, lobby is noisy and there is really no good seating aera in the room. Shower glass was not sealed and leaked all over the floor, the staff committed to getting it repaired. Nice evening drink provided in the lobby by the staff. I would stay again. Convenient parking on the street (parking meters), reasonable. Also a paid for parking lot across the street if you do not want Vallet parking.

The rooms had a great design - modern but elegant. The staff was very helpful especially with providing an electric heater when the room was quite cold. The heat was working but the very high ceilings and single panned windows did not keep the heat in. The electric heater was perfect and the room was then warm.